Course List

Investing in the development of your employees is the key to unlocking their full potential and achieving unparalleled success. At Mind Channel, we understand this truth and offer an off-the-shelf solution that provides a wide range of topics developed by world-renowned experts in the areas that your employees need the most.

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Bitesize — Multilingual — Accessible — Engaging — Inspiring —

Building Your Career Brand

We understand the importance of building a strong career brand and networking effectively to land your dream job. That's why we've created a collection of courses that will teach you everything you need to know to succeed in your job search.

    • Building Your Career Brand Through LinkedIn

    • Building Your Career Brand Through Networking

    • CV & Resume Tips

    • What is Your Career Brand?

Business Skills

This collection of hilarious and impactful courses are designed to teach you all about the latest and greatest skills every modern professional needs.

    • Accountability

    • Active Listening

    • Asking Your Manager for Feedback

    • Assertiveness

    • Building Confidence

    • Building Perseverance and Resilience

    • Building Trust with Others

    • Change Management in the Modern World

    • Collaborative Problem Solving

    • Creative Thinking

    • Communicate Effectively in the Workplace

    • Communication Skills

    • Creative Problem Solving

    • Creativity in the Workplace

    • Critical Thinking

    • Cultivating Patience

    • Curiosity as a Soft Skill

    • DACI

    • Dealing with Conflict

    • Dealing With Difficult Co-workers

    • Decision Making

    • Design Thinking

    • Effective Email Communication

    • Email Etiquette

    • Emotional Intelligence Explained

    • Empathy for Others

    • Giving and Receiving Feedback

    • Growth Mindset: Practical Tips

    • Handling Difficult Conversations

    • How to Deal with Anger

    • How to Deal with Frustration

    • Identifying Your Daily Priorities

    • Identifying Your Skill Gaps

    • Influencing Skills

    • Influencing Without Authority

    • Innovative Thinking

    • Instant Messaging Etiquette

    • Interview Tips

    • Kaizen Events Explained

    • Keeping Your Cool in Debates

    • Lean and Six Sigma in Business

    • Lean 101

    • Learning to Learn

    • Listening with Empathy

    • Maintaining a Good Work/Life Balance

    • Managing Effective Meetings

    • Managing Your Own Performance

    • Mentoring

    • Negotiation Skills

    • OKRs - Objectives and Key Results

    • Presentation Skills

    • Preparing for Productive Meetings

    • Problem Solving Basics

    • Productivity Tips

    • Psychological Safety

    • Reading and Writing Comprehension

    • Respect in the Workplace

    • Self Motivation

    • Self Regulation

    • Six Sigma 101

    • SMART Goal Setting

    • Strategic Thinking

    • Teamwork

    • Time Management Tips

    • What is a Growth Mindset?

Compliance and Safety

Say goodbye to long and boring compliance training. Our collection of courses cover compliance awareness in a novel and engaging way that will keep you entertained and informed.

    • 5 Whys

    • Active Shooter Response

    • Anti-Harassment Training (US) for employees and supervisors including state specific versions

    • Anti-Kickback Statute

    • Anti-Money Laundering Awareness

    • Antitrust Awareness

    • Antitrust Regulations and The Healthcare Industry

    • Bloodborne Pathogens

    • Building a Safety Culture Through Leadership Series

    • Bystander Intervention : Sexual Harassment (Chicago)

    • Carcinogen Safety

    • Chemical Safety Overview

    • CI: 5S

    • CI: Lean Management

    • CI: The PDCA Model

    • Code of Conduct

    • Cold Stress

    • Common Workplace Hazards

    • Crisis Management: Planning

    • Crisis Management Response

    • Cyber Security: Mobile Devices

    • Cyber Security: Phishing Prevention

    • Cyber Security: Ransomware

    • Cyber Security: Social Engineering

    • Cyber Security: Types of Malware

    • Cyber Security: While Traveling

    • Data Protection (GDPR) Explained

    • Display Screen Equipment (DSE) Awareness

    • Distracted Driving

    • Drug and Alcohol Awareness (Global)

    • Electrical Safety Basics

    • Emergency and Fire Preparedness

    • Ethical Behaviour in the Workplace

    • Everyday Cyber Security Tips

    • Eye Protection

    • Fair Labor Standards Act (FLSA)

    • Failure Modes and Effects Analysis (FMEA)

    • Fire Extinguisher Safety

    • First Aid Basics

    • Food Safety - Outdoor Cooking

    • Food Safety - Proper Kitchen Housekeeping

    • Food Safety - Proper Storage Techniques

    • Food Safety - Safe Food Handling Practices

    • Forklift Safety Basics

    • Fraud, Bribery and Corruption Awareness

    • GMP (Good Manufacturing Practices)

    • Hand and Power Tool Safety

    • Hand Safety

    • Harassment in the Workplace Explained

    • Hazard Communication

    • Healthcare Provider Responsibilities under HIPAA

    • Hearing Protection

    • Heat Stress

    • HIPAA for All

    • Human Trafficking (US)

    • Incident Investigation

    • Information Security Essentials

    • Insider Trading

    • Introduction to Continuous Improvement

    • Introduction to Crisis Management

    • Introduction to Food Safety

    • Introduction to MSHA

    • Introduction to OSHA

    • Job Hazard Assessments

    • Ladder Safety

    • Legionnaires' Awareness (UK)

    • Lone Worker (UK)

    • LOTO Awareness

    • Manual Handling Safety

    • Modern Slavery (Global)

    • Modern Slavery Prevention - Practical Tips (Global)

    • Office Safety

    • PCI: DSS Awareness

    • PCI Protection for POS Devices

    • PPE Basics

    • Preventing Elder Financial Exploitation

    • Reasonable Suspicion

    • Reasonable Suspicion for Supervisors

    • Reducing Digital Eye Strain

    • Respiratory Illness Prevention

    • Respiratory Safety

    • Risk Management

    • Risk Management: Barriers and Bowtie Diagrams

    • Safe Driving

    • Safety Leadership Behaviours

    • Safety Culture: Practical Workplace Safety Tips for Employees

    • Safety Culture: Practical Workplace Safety Tips for Managers

    • Safety: Situational Awareness in the Workplace

    • Safety: Working in Mining Environments

    • Slips, Trips and Falls Prevention

    • The Americans with Disabilities Act (ADA)

    • The Foreign Corrupt Practices Act (FCPA)

    • UDAAP Awareness

    • What is Elder Financial Exploitation?

    • What to do if you Witness or Experience Harassment in the Workplace

    • Whistleblower Awareness (Global)

    • Whistleblower Awareness (US)

    • WHMIS

    • Working in Confined Spaces

    • Workplace Violence Prevention

AI & Digital Transformation

Stay ahead of the curve with our AI and digital transformation courses. Demystify key concepts and gain the knowledge you need to navigate the rapidly changing digital landscape.

    • AI Chatbots: What They Are and Best Practice

    • Blockchain in the World of Business

    • Common Misconceptions and Myths About AI

    • Data Driven Decision Making

    • Deep Learning Basics

    • Discrimination/Bias in AI

    • Digital Transformation: Buzzwords Explained

    • How Generative AI Works

    • Incorporating AI in Business Strategies

    • Introduction to Artificial Intelligence (AI)

    • Introduction to Business Intelligence (BI)

    • Introduction to ChatGPT

    • Introduction to Machine Learning

    • Introduction to Python (10 micro-modules)

    • Learning Podcast - AI in Business: Opportunities and Challenges

    • Learning Podcast - AI: Transforming Lives and Businesses

    • Major AI Application Areas By Industry

    • Managing Digital Transformation

    • Navigating the Regulatory Landscape of AI

    • Personal Fall Arrest Systems

    • Practical Tips for Using ChatGPT

    • Popular AI Technologies

    • Security and AI

    • Spill Prevention and Control

    • The Human - AI Collaboration

    • Understanding AI and Ethics

    • What AI Can and Cannot Do

    • What is a Machine Learning Model?

    • What is Big Data?

    • What is Blockchain Technology and How Does it Work

    • What is Data Literacy?

    • What is Digital Marketing?

    • What is Digital Transformation?

Diversity, Equity & Inclusion

At Mind Channel, we understand the critical importance of diversity, inclusion, and equity in the workplace. That's why we've created courses that cover the latest thinking and most important concepts on this topic.

    • Allyship

    • Building and Supporting Employee Resource Groups

    • Bystander Intervention Explained

    • Bystander Intervention: Practical Tips

    • Diversity, Equity and Inclusion: Belonging

    • First Steps Towards a Diverse, Inclusive and Equitable Workplace

    • Inclusive Language and Communication

    • Intercultural Competence

    • Intersectionality

    • Introduction to Diversity, Inclusion & Equity

    • Microaggressions

    • Neurodiversity in the Workplace

    • Pronouns in the Workplace

    • Remote Meetings - Being Inclusive

    • Unconscious Bias: Practical Tips

    • What is Neurodiversity?

    • What is Unconscious Bias?

    • Women in Leadership

Leadership

We believe that great leaders are made, not born. That's why we've created a collection of courses that cover everything you need to know to become a successful leader.

    • Building Accountability - Leadership

    • Creating a Coaching Culture

    • Delegation Made Easy

    • Developing Female Leaders

    • Developing Future Leaders

    • Empathy and Leadership

    • Employee Recognition Tips

    • Finance for Managers: Basic Concepts

    • Finance for Managers: Creating and Managing a Budget

    • Finance for Managers: Objectives of Financial Management

    • Finance for Managers: Types of Financial Management Activities

    • Getting to Know Your New Team

    • How to Give Feedback

    • Inclusive Hiring

    • Inspirational Leadership

    • Is Your Team Engaged?

    • Leading a Diverse Team

    • Leading a Global Team

    • Leading a Multigenerational Workforce

    • Leadership and Accountability

    • Leadership: Retaining Your team

    • Managing Performance

    • Managing High Potential People

    • Onboarding Hybrid Employees

    • Performance Development Conversations

    • Powerful Interview Questions for Managers

    • Qualities of Great Leaders

    • Servant Leadership

    • The Future of Leadership

    • Top Tips for New Managers

    • What Makes a Strong Team?

Personal Development, Health & Wellbeing

Invest in yourself with Mind Channel's wellbeing courses. Learn stress management, resilience, personal finance, and more.

    • Building Good Habits

    • Coping with Uncertainty

    • Fatigue Fighting Tips

    • How to Build Resilience

    • Managing Fatigue

    • Navigating your Mental Health

    • Personal Finance Explained

    • Personal Finance Top Tips

    • Preventing Burnout

    • Quick and Healthy Bites

    • Stress Busting Tips

    • Which Personality Style are You?

Podcasts

Get inspired by world-renowned experts through our collection of video and audio podcasts. Gain insights and knowledge from the best in their fields, all from the comfort of your own device.

    • Leadership Podcast - Continuous Improvement

    • Leadership Podcast - Learning From Mistakes

    • Leadership Podcast - Psychological safety

    • Podcast - Physical and Mental Health in the Workplace

    • Podcast - Building Confidence with Soft Skills and Workplace Etiquette

    • Podcast - Personal Accountability

Project Management, Agile & SCRUM

Are you new to project management or looking to upskill? Look no further than Mind Channel's collection of courses designed to help you master the art of project management.

    • Agile Benefits

    • Agile Organization

    • Agile Principles

    • Agile Project Management: What is a Sprint?

    • Agile Values

    • CX Design & Customer Experience

    • Dealing with Project Changes

    • Goals and Objectives

    • How do Projects Start?

    • Introduction to Agile Project Management

    • Meeting Management

    • Problem Solving and Conflict Management Tips

    • Processes and Skills

    • Project Communication Tips

    • Project Management Toolkit

    • Scrum Artifacts

    • Scrum Ceremonies

    • Scrum Framework

    • Scrum Roles

    • The Kanban Method in Agile Environment

    • UX Design & the User Experience

    • UX/CX Overview: Customer Experience & User Experience

    • What Skills Does a Project Manager Need?

Microsoft Excel & PowerPoint

Are you tired of the same old Microsoft training courses? Look no further than Mind Channel's collection of Microsoft courses. Our courses are designed to be different from anything you've taken before.

    • Excel: 4 Super Useful Functions

    • Microsoft Excel: Functions and Cell Referencing

    • Microsoft Excel: The Interface

    • Microsoft Excel: Working with Excel Sheets & Data

    • Microsoft PowerPoint: Adding Graphics

    • Microsoft PowerPoint: Animating Content

    • Microsoft PowerPoint: Presenting & Exporting Presentations

    • Microsoft PowerPoint: The Basics

    • Microsoft PowerPoint: Working with Tables

    • Top Excel Tips and Tricks

    • VLOOKUP Made Easy

Mind Channel Minutes

The perfect solution for busy people who want to learn on the go! Our super short bursts of learning are designed to fit into even the busiest schedules.

    • Building Rapport

    • Effective Email Writing

    • Getting Rid of Desk Clutter

    • Leadership - Employee Empowerment vs Delegation

    • Leadership - What Motivates your Team?

    • Leadership - Aligning with Motivation Styles

    • More Self Development Ideas

    • Office Communication

    • Organizing your Workspace

    • Organizing your Paperwork

    • Organizing your Electronic Devices

    • Powerful Storytelling

    • Self Development Ideas

    • Writing Longer Emails

Mindfulness

Mindfulness is a powerful tool that can help you reduce stress, increase focus, and improve your overall wellbeing. If you've heard of mindfulness but aren't sure where to start, Mind Channel has got you covered.

    • Introduction to Mindfulness and Meditation

    • Meditation Explained

    • Mindfulness: Calming Breathwork

    • Mindfulness: Anxiety List

    • Mindfulness: Sensations

    • Mindfulness: Observe Your Thoughts

    • Mindfulness: Gratitude

    • Mindfulness: Senses Awareness

    • Mindfulness: Embrace Your Feelings

    • Mindfulness: Pride List

    • Mindfulness: Release List

    • The Importance of Breathing

    • What is Mindfulness?

Remote & Hybrid Working

We understand the challenges of remote and hybrid working as well as the benefits and how to make the most of it. That's why we've created a collection of courses to help you navigate these difficult times.

    • De-Escalating Conflict: Face Masks and Social Distancing

    • How to Conduct a Remote Interview

    • Hybrid Working Top Tips

    • Managing a Hybrid Team

    • Managing a Remote Team

    • Online Meeting Etiquette

    • Protecting Your Mental Health Through the Covid-19 Pandemic

    • Remote Communication Skills

    • Remote Onboarding

    • Remote Presentation Skills

    • Returning to Work After Lockdown

    • Working From Home: Top Tips

    • Working in a Hybrid Team

Sales & Customer Service

We recognize the importance of selling and providing exceptional customer service in any business environment. That's precisely why we've curated a collection of courses that will help you master these critical skills and excel in any customer-facing role.

    • ABC = Always Be Closing

    • Building Rapport with Customers

    • Building Strong Sales Teams

    • Closing Sales

    • Creating Valuable Customer Relationships

    • Customer Feedback

    • Customer Journey Map

    • Handling Customer Complaints

    • Listening to your Customers

    • Making More Sales: Customer Focus

    • People Buy from People They Like

    • Retail Top Tips

    • Sales and Customer Service Essentials

    • Sales Effectiveness

    • Sales Management: Running a Sales Meeting

    • Sales Tips: Questioning and Listening

    • Sales Tips: Selling on the Phone

    • Sales Tips: The Art of Body Language

    • Soft Skills for Call Center Staff: Active Listening

    • Soft Skills for Call Center Staff: Handling Angry and Frustrated Callers

    • Soft Skills for Call Center Staff: Phone Etiquette

    • Soft Skills for Call Center Staff: Service Mindset

    • Soft Skills for Call Center Staff: Questioning Techniques

    • Understanding Customer Motivation in Sales

    • Understanding Customer Needs

Sustainability

Explore the crucial topics of sustainability, ESG, and climate change.

    • Carbon Offsetting

    • Climate Change

    • Corporate Sustainability Reporting

    • Introduction to Sustainability

    • Learning Podcast - Bridging the Gap Between Personal and Professional Sustainability

    • Learning Podcast - Sustainability: The New Currency of Business Success

    • Social Sustainability

    • Sustainability: Goals and Paris Agreement

    • Sustainability: What Can You Do?

Upcoming Releases

At Mind Channel, we value our customers' feedback and strive to provide the most relevant and up-to-date content. That's why we update our library every month with new topics suggested by our amazing customers.

Here's a sneak peek of some of our upcoming releases, carefully curated to meet the demands of our audience. Stay tuned for our latest additions and continue your learning journey with us.

    • Choking - First Aid

    • Electrical Safety: Arc Flashes

    • Industrial Ergonomics

    • Machine Guarding

    • Safe Business Travel

    • Soft Skills for Call Center Staff: Empathy

    • Soft Skills for Call Center Staff: Ownership and Responsibility

    • Soft Skills for Call Center Staff: Service Recovery

    • Soft Skills for Call Center Staff: Time Management

    • Soft Skills for Call Center Staff: Upselling

Call Center Courses

Dive into a curated selection of crucial subjects tailored specifically for your call and contact centre agents. From advanced communication techniques and handling difficult calls to delivering better customer experiences, ensure your team is equipped to meet contemporary challenges head-on.

    • Soft Skills for Call Center Staff: Active Listening

    • Soft Skills for Call Center Staff: Phone Etiquette

    • Soft Skills for Call Center Staff: Handling Angry and Frustrated Callers

    • Soft Skills for Call Center Staff: Service Mindset

    • Soft Skills for Call Center Staff: Questioning Techniques

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